Home Depot actually responded to my email! This is too funny! Out of all the times I’ve complained, this is the first ever response! I guess invoking the name of their biggest competitor got their attention?? Here's an excerpt from the email I got and my thoughts as I was reading:
Home Depot is committed to continual process improvements based on the input of our customers. … especially our persistent ones. And please note, we said PROCESS improvement – not customer service improvement. There is a subtle difference there that we certainly hope you don’t catch.
Please know that the feedback you have provided is taken seriously and will be used in the overall evaluation of the services we provide to our customers. ...what a poopish copout buzz phrase!
We would like to offer you a $20 Home Depot gift card in the hope that your next shopping experience will be a more pleasurable one. … NEXT shopping experience?? What didn’t they understand about “AND I’M NOT COMING BACK!" Well – maybe just once more – to spend exactly $20.00 and not a penny more! I’m stubborn, but I’m not stupid!
In addition, it's a way for us to say thanks for taking the time to provide us with this feedback. … If you were really grateful for the feedback, YOU WOULD HAVE RESPONDED TO THE 3 or4 PRIOR COMPLAINTS!
They wanted me to confirm my address, which I did. Then I got a second email saying that the $20 is on the way. This is what it said:
We value your inputs and comments as we rely on our customers? feedback to help us to improve in all areas of the store and we hope you would give us another opportunity to serve you better. ...Notice that ? after the word “customers”…Freudian slip, much?? LOL! And I've already given you "another" opportunity -- and another, and another, and...
We look forward to your continued patronage and assisting you with all of your home improvement needs. ...not a snowball's chance in hell!
OK- Bug, if you are reading this, you may now stop shaking your head and saying, “Let it go, Mom.” I’m done.
xoxo
Showing posts with label Home Depot. Show all posts
Showing posts with label Home Depot. Show all posts
Sunday, November 25, 2007
Wednesday, November 21, 2007
Customer Service Rant
OK - I know this isn't what I promised the next post would be, but dagnabbit I'm so miffed that I can't seem to get started on the Thanksgiving thing I'd planned!
Does anybody else have problems at Home Depot? I can never find anybody to help me at our local store! I typically restrict my home improvement and hardware shopping to Lowe's even though it's nearly 5 miles from my house instead of just down the street. At least in our area, their prices are lower and the customer service is WAY WAY WAY WAY better.
Today I'd bought groceries and then remembered that I needed to pick up gutter clips so we can hang Christmas lights tomorrow. So, against my better judgement, I stopped at the Home Depot on the corner 3 blocks from my house. 30 minutes later I was home - with no clips, but with a full head of steam! Here's the complaint letter I put in their website's contact form:
=========================================
DEAR HOME DEPOT,
I just spent 15 minutes roaming around your store looking for someone to help me find gutter hooks to hang my Christmas lights with. I SAW EXACTLY 3 PEOPLE ON THE FLOOR. I saw 2 ladies at the checkout, but one of them was counting out so couldn't be bothered to answer a question or call someone to help me. Instead, she hollered over at the self-checkout lady. The lady at the self-checkout (nobody at all was at the customer service desk or other checkouts) rolled her eyes at me, heaved a huge sigh and told me that she worked in the f.r.o.n.t. (she had to say it slowly because I obviously looked too stupid to be able to understand English) and didn't know where that stuff was. I asked her if she could call someone, but before she could find the phone and figure out who to call, more exasperated people showed up wanting help and/or to check out. I put my stuff on her stand and told her that I'd be glad to remove myself from her frustration equation... and I LEFT... AND I'M NOT GOING BACK... AND YOU DON'T CARE SO WHY AM I WASTING MY ENERGY HERE???? I've complained about this store before... My husband has complained about this store before... You never call or email that you give a rats behind, but I thought I'd try once more JUST BECAUSE I'M SO COTTON PICKIN' PEEVED!!! Ok.. Done ranting now. Happy Holidays... mine will be because I no longer have to worry about where to buy my hardware supplies... LOWE'S, HERE I COME!
=========================================
Is anybody else out there sick and tired of the way customer service doesn't even remotely resemble "service" anymore??? So many places just don't care. I guess because they figure that for every ONE of me they lose, there'll be TWO MORE willing to just put up with it!
OK - I'm better now... Gonna go write my Thanksgiving story. Thanks for letting me vent.
Does anybody else have problems at Home Depot? I can never find anybody to help me at our local store! I typically restrict my home improvement and hardware shopping to Lowe's even though it's nearly 5 miles from my house instead of just down the street. At least in our area, their prices are lower and the customer service is WAY WAY WAY WAY better.
Today I'd bought groceries and then remembered that I needed to pick up gutter clips so we can hang Christmas lights tomorrow. So, against my better judgement, I stopped at the Home Depot on the corner 3 blocks from my house. 30 minutes later I was home - with no clips, but with a full head of steam! Here's the complaint letter I put in their website's contact form:
=========================================
DEAR HOME DEPOT,
I just spent 15 minutes roaming around your store looking for someone to help me find gutter hooks to hang my Christmas lights with. I SAW EXACTLY 3 PEOPLE ON THE FLOOR. I saw 2 ladies at the checkout, but one of them was counting out so couldn't be bothered to answer a question or call someone to help me. Instead, she hollered over at the self-checkout lady. The lady at the self-checkout (nobody at all was at the customer service desk or other checkouts) rolled her eyes at me, heaved a huge sigh and told me that she worked in the f.r.o.n.t. (she had to say it slowly because I obviously looked too stupid to be able to understand English) and didn't know where that stuff was. I asked her if she could call someone, but before she could find the phone and figure out who to call, more exasperated people showed up wanting help and/or to check out. I put my stuff on her stand and told her that I'd be glad to remove myself from her frustration equation... and I LEFT... AND I'M NOT GOING BACK... AND YOU DON'T CARE SO WHY AM I WASTING MY ENERGY HERE???? I've complained about this store before... My husband has complained about this store before... You never call or email that you give a rats behind, but I thought I'd try once more JUST BECAUSE I'M SO COTTON PICKIN' PEEVED!!! Ok.. Done ranting now. Happy Holidays... mine will be because I no longer have to worry about where to buy my hardware supplies... LOWE'S, HERE I COME!
=========================================
Is anybody else out there sick and tired of the way customer service doesn't even remotely resemble "service" anymore??? So many places just don't care. I guess because they figure that for every ONE of me they lose, there'll be TWO MORE willing to just put up with it!
OK - I'm better now... Gonna go write my Thanksgiving story. Thanks for letting me vent.
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